[READ] Rules & Community Guidelines

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Posted by EXCE_Capt. Jack EXCE_Capt. Jack

Rules and Guidelines:

The below guidelines explain what behavior is expected of you and what behavior you should expect from other community members. These guidelines apply to, but are not limited to, Questions, Answers, Comments, Messages, Images and Videos, collectively named "Posts".
If this is your first time here, please visit our services agreement & terms of use page so that you know the requirements for participation in the EXCE Community - Help Center & Forums.

Posts are to be made in the relevant forum. Users are asked to read the forum descriptions before posting.
Users consistently posting to the wrong section may be given a warning (see policing below).

< General rules >

Be an example of a great poster for others to follow.
Post your comments, opinions and ideas in a constructive and respectful way. Don’t be afraid to jump in and add to a conversation. Introduce yourself. Meet people.

Post in the correct section.
This is very important. Never post support requests in the General Discussions section, because uh, that's for general talk! Reserve the bug report section for issues that you are *really* convinced that they are bugs, and not just a support request.

Use only English or Swedish language.
As much as we love to, we can't understand every single language there is out there. Nor does everybody else in the forum. Topics written in swedish will be answered in swedish and you can only post these in the Support section in correct category.

Use a descriptive topic title.
Your topic title should be a short, one-liner summary of your post content. Don't post a generic title like "Help!" or try to solicit help as quickly as possible by writing something like "Urgent!! The world will end if you don't help me in 1.25 seconds!". Titles like that will never make your queries responded to any faster, and they are admonished in any forum. Use an appropriate, descriptive subject when posting a new topic. Do not use caps in the topic subject. Example: "HELP ME!!". Threads like that, will be removed directly or be locked.

Examples of inappropriate thread titles:
• “Help me” “I need help” “I have a question” “READ ME” “URGENT”
• “WTF” either in abbreviation or fully written out
• Swearing of any sort

Explain what kind of problem you are having.
Simply saying something doesn't work is not enough. Explain in what way doesn't it work, and if there's any error messages, etc. Also, always include the URL if the problem is on another website, regarding our products/projects. Keep a thread as constructive as possible. Try to include as much detail as possible and don't be rude.

Examples of inappropriate content:
•  Excessive ranting
• Vulgar language
• Attacks on other community users

Do not include personal details.
Post nothing personal here, such as, emails, passwords, etc etc. Anyone can easily see your posts and content.

Report problematic users. 
Don't give possible hackers, exploiters, stat-padders or otherwise problematic users attention on the forums. This includes, but is not limited to, creating topics about them, mocking them, generally discussing them and/or posting their user names.

No one gets favored.
Don't use attention seekers. What's an attention seeker, you ask? Using an Administrator or Moderator’s name in your topic, for example. You don't need to add our name(s) in your thread title, nor use all CAPS to get our attention.

< Conduct >

Inappropriate content.
You are not allowed to post inappropriate content in a thread or on someone else's post. Is not permitted, at all. Remember. This board is aimed at a general audience. Posting pornographic or generally offensive text, images, links, etc. will not be tolerated and will lead to a warning.
Dissemination of inappropriate material will result served as excluded from the forum page. It is repeated, it will result in a permanent exclusion.
Do not post or use profanity or any creative form of bypassing the word filters.

When you're asking for help, it's important to be nice.
Criticism is okay as long as you say it politely. Haters, trolls, swearers, etc. may be banned immediately without warning.

Don't spam. Ever.
Continuing the spam specific guideline: Everyone likes to be able to read forums without going blind. Please refrain from posting spam, or other "nonsense" which serves no purpose. This includes "Cool story bro", "lolumad?" etc, images and click to grow pets and other such websites, ascii drawings, excessive or unneeded use of upper case letters, posting "First" and "Second" solely to show that you are one of the first to comment, seizure inducing animate gifs and overuse of bright coloured text, excessively gory or violent images, this includes, but is not limited to meaningless or unproductive posts or replies (see Flaming). Also, unless you are creating a guide, tutorial or event with multiple consecutive posts any and all "/reserved" posts will be removed and you may receive a warning and a suspension. See specific item on spam and 3rd party linking for more information.

Do not flame.
Please do not try and provoke anyone into a fight. This includes posting condescending remarks or following people and replying to them to fuel a rivalry or continuing a discussion after it has gone downhill. Other people will have different opinions than yours, that's their right. Don't flame someone for disagreeing with you.

Everyone wants to comment on something, and feel free to use the forums to interact with the topics that interest you. But please do not troll these forums.
Some examples that are considered trolling:
• Posting replies just for the sake of posting.
• Posting comments irrelevant to the topic.
• Posting to simply add to the thread count.
• Posting to beg for free items from others.
• Posting lolcats and fail images because someone said something that was wrong.
• Posting poorly formatted text to stand out or make a point.

Don't go on expecting your queries to be answered within a few minutes of you posting it.
Even though sometimes we're extra awesome and do answer you within a few minutes, please keep in mind that this is a support forum, and that some are volunteering their precious time to help you out.

The moderating, support and other teams.
Reserve the right to edit, remove or put on moderation queue any post at any time. Please note that currently any very first post is automatically placed in the moderation queue and will be approved/disapproved according to the present Rules. The determination of what is construed as indecent, vulgar, spam, etc. as noted in these points is up to Team Members and not users.

Please do not be rude.
Insult, berate or comment upon anything personal to do with Admins, EXCE, Community Managers or any other person who happens to post on this forum. Attacks against administrators, moderators and members are not allowed in the public forums or in private messages. If you think someone is wrong, it may be because they are new; don't jump on them. Please be tactful and be civil.

Signatures may be a very personal part of yourself on the forums but you must take into consideration other players using the forums. That is why under no circumstances may signatures contain any abusive, racist or sexual language or imagery. You are also not allowed to call out other players or name and shame them in your signature.

Signature images:
• No seizure inducing, flashing, offensive, sexual or otherwise disturbing images are allowed, this includes but is not limited to optical illusions and images containing regular changes in colour and/or contrast, just because it doesn’t hurt your eyes doesn’t mean it can’t hurt other people’s eyes.
• No stealing or borrowing artwork of others is allowed, unless the owner has explicitly given you permission to use said artwork.

Don't advertise.
This is a community forum, not a place to peddle your site/wares. You can leave the blatant ad space filling to us. This also includes links to websites that get users to generate hit counts, offer prizes for joining or attempt to lure users to sell or offer unlicensed EXCE products or software. Advertising pay-to-play gaming sites, products or items for sale, referral links or advert links/images in forum signatures, avatars posts, blogs, profiles or messages is not permitted either.

< Actions with Zero-Tolerance >

Religions, National Hatred, etc.
Posts that negatively portray religions or promote national hatred, either clear and/or masked and/or links to websites containing this type of language will result in a permanent ban. Posts that stereotype based on country, race or religion are unacceptable. Quotes, posts, avatars or signatures that are posted to provoke others for any reason will be removed and the user will be banned.

Impersonating EXCE employees or Community Managers.
Impersonating anyone from EXCE or a Community Manager/Moderators will result in a permanent ban. Only vetted EXCE staff or EXCE partners are permitted to use EXCE or "at ExcCreEnt" (Excessive Creative Entertainment) on their username.

Posting Piracy Info, Hacks or Trojans.
Posting links to torrents, hacks, illegal material, or viruses will result in an immediate ban. Asking for serial numbers or keys for illegally obtained copies of software/programs will not be tolerated and will result in a ban.
Note: even the discussion of piracy and illegal torrents and the naming of sites related to these activities is also forbidden on the EXCE Community board and will result in a ban.

Multiple Accounts.
Those who continue to make additional accounts whether to get around a ban or to pose as different EXCE Community users will have all accounts closed.

Linking to, and the posting of, images related to or depicting pornography will result in the immediate and permanent banning of the member's EXCE Community account without chance for appeal. Naming sites linked to or associated with pornography is also forbidden and will result in a ban. Photos or images from global advertising campaigns or TV shows are not permitted and will result in moderation and possible ban.

 Official EXCE members and Community Managers are empowered to make decisions and appropriate judgment calls as to what does and does not fall into these categories and will take any necessary action based on these guidelines.

The above forum rules where applicable also apply to private messaging. Abuse of the private messaging system may lead to warnings (as above) and/or the revocation of private messaging.
Failure to follow these guidelines can result in your posts being moved, locked or deleted, and may get your access privilege temporarily or permanently removed.

The EXCE Community Guidelines are subject to change and evolve without notice.

- Jack